Privacy Policy

This Privacy Policy explains how Star Tourism Qatar collects uses and protects your personal information when you visit our website or use our services. By using this website you agree to the terms described below.

Who We Are

Star Tourism Qatar provides travel and tourism services in Qatar including tours transfers and hotel bookings. References to we us or our in this Privacy Policy mean Star Tourism Qatar.

Information We Collect

We may collect the following types of personal information when you contact us make a booking or use our website.

  • Full name
  • Email address
  • Phone number and WhatsApp number
  • Country of residence and nationality
  • Booking details such as travel dates number of guests and selected services
  • Payment related information processed securely by our payment providers
  • Messages and inquiries you send through forms email or chat
  • Technical data such as IP address browser type device information and pages visited

How We Use Your Information

We use your personal information only for legitimate business purposes and to provide you with a smooth travel experience.

  • To process and confirm bookings and reservations
  • To communicate with you regarding your inquiries and travel plans
  • To send booking confirmations invoices and service updates
  • To improve our website services and customer support
  • To personalize offers and recommendations when you have given consent
  • To comply with legal obligations and local regulations

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds.

  • Your consent when you voluntarily provide information or subscribe to marketing
  • Performance of a contract when you book a service with us
  • Compliance with legal obligations under applicable laws and regulations
  • Our legitimate interests in operating and improving our business and services

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality analyze traffic and remember your preferences.

  • Cookies are small text files stored on your device when you browse our website
  • We may use essential cookies for security and basic site functions
  • We may use analytical cookies to understand how visitors use our website
  • We may use marketing cookies with your consent to show relevant offers

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect some website features.

How We Share Your Information

We do not sell your personal information. We may share it only when necessary to deliver our services or meet legal requirements.

  • With hotels transport providers tour guides and activity partners to complete your booking
  • With payment processors and banks to handle payments and refunds
  • With IT service providers who help us operate our website and systems
  • With government authorities law enforcement or regulators when required by law

All third party partners are expected to handle your data securely and use it only for the agreed purpose.

International Transfers

Because we work with global partners and service providers your personal information may be transferred to and stored in countries outside your home country. We take reasonable steps to ensure that your information remains protected in line with this Privacy Policy.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal and accounting requirements.

  • Booking and transaction records are usually kept for the period required by law
  • Inquiries and communication records may be kept for a reasonable period to support customer service
  • Marketing data is kept until you unsubscribe or request deletion

Your Rights

Depending on your location and local laws you may have the following rights regarding your personal information.

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your data when it is no longer needed
  • The right to object to or restrict certain types of data processing
  • The right to withdraw consent at any time for processing based on consent

To exercise these rights please contact us using the details provided in the contact section below.

Marketing Communications

We may send you promotional emails or messages about tours offers and updates when you have given consent or when allowed by law.

  • You can opt out at any time by clicking the unsubscribe link in our emails
  • You can also contact us directly to update your preferences

Data Security

We take reasonable technical and organizational measures to protect your personal information against loss misuse and unauthorized access.

  • Use of secure systems and access controls
  • Limiting access to personal data to authorized staff and trusted partners
  • Regular monitoring of our website and systems for vulnerabilities

However no method of transmission or storage is completely secure. While we strive to protect your information we cannot guarantee absolute security.

Third Party Websites

Our website may contain links to third party websites or services.

  • These websites are operated by separate organizations
  • We are not responsible for their content privacy practices or security

We encourage you to review the privacy policies of any third party websites you visit. For example you may visit Google Privacy Policy to learn how Google handles data for analytics or maps.

Children’s Privacy

Our services are not directed at children under the age of 16 and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal data please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions concerns or requests regarding this Privacy Policy or how we handle your personal information please contact us.

By continuing to use our website or services you acknowledge that you have read and understood this Privacy Policy.